What is Relay 7-1-1
7-1-1 is a state and nationwide telephone relay number that connects standard (voice) telephone users with deaf, hard-of-hearing, or speech-challenged individuals who use relay equipment. Simply dial 7-1-1 to connect with the Relay Service, or 888-346-3162 for Spanish Relay Utah. You will be connected to a relay Communications Assistant (CA) who will connect you with the person you are trying to reach. The CA will relay your message to the deaf, hard-of-hearing, and/or speech-challenged individual, and then relay their response.
Is 7-1-1 for emergencies?
7-1-1 is not an emergency number and should not be confused with 9-1-1. However, if you use a TTY and cannot obtain emergency services by dialing 9-1-1, you may call 7-1-1 and tell the CA that you have an emergency. The CA will then relay your call to the appropriate emergency service provider.
Customer Database Forms
Relay Utah has customer database forms available for CAs to expedite call setup and user preferences for call processing for Telecommunications Relay Service (TRS) and Speech to Speech (STS). . Please follow the instructions on setting up your Customer Profile by visiting the Customer Profile page.
Hearing (Voice) users may also dial 1-888-735-5906 if unable to reach 7-1-1 directly.
T-Mobile Accessibility Care Contact Numbers:
- Voice 800-676-3777
- TTY 800-676-3777
- Voice Carryover (VCO) 866-931-9027
- Speech-to-Speech (STS) 877-787-1989
- Spanish (En Espanol) 800-676-4290
- Email [email protected]
- Fax 877-877-3291
- Video Calls for T-Mobile Wireless Customers Set up a video customer service (VCS) call by emailing [email protected]
- VCS hours: Weekdays, 7:00a -10p CT
- Chat for T-Mobile Wireless Customers, please visit https://www.tmobileaccess.com/
- Customer Profile, please visit the Customer Profile page.
