A person who is deaf, hard-of-hearing, deaf-blind, or speech disabled can use a TTY to type his or her conversation to a Call Assistant (CA) who then reads the typed conversation to a hearing person. The CA relays the hearing person’s spoken words by typing them back to the TTY user.
Users may also dial 1-800-346-4128 if you can’t reach 7-1-1 directly.
TTY’s require analog phone service.
Here are some phrases that will help the relay operator.
– “Go Ahead”: When you are finished with your sentence, tell the operator to go ahead, this lets the operator know that you are awaiting a response from the other person.
– SK (stop keying): When you say SKSK at the end of a conversation, it lets the operator know that you are ready to end the call and hang up.
* 7-1-1 is not an emergency number and should not be confused with 9-1-1. However, if you use a TTY and cannot obtain emergency services with dialing 9-1-1, you may call 7-1-1 and tell the Call Assistant (CA) that you have an emergency. The CA will then relay your call to the appropriate emergency service provider.